Argument: Customer-service

SMS in Call Center Communication Strategies
Charlotte Newby, direction of company communications at DIMCO, shows how integrating SMS into communication strategies can facilitate interaction with users and reduce times and costs of customer management.
06 Dec 2017
Published in: Mobile concept

Call centers are still tied to the means of communication that they are traditionally known for:  the telephone.  For their part, customers are by now accustomed to using different communication channels to dialogue with companies:  social media, email, phone calls and–why not?–SMS.

Multichannel communication has become indispensable today:  each channel allows companies, whether large or...

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